Thank you for choosing our team for your child’s dental and oral health care. We are dedicated to providing your family with the highest quality of care, using state-of-the-art treatment in a comfortable and professional environment. Please familiarize yourself with the policies of this office. This digital form must be read and signed before treatment is rendered. Please ask questions if you do not understand any of these policies.
APPOINTMENTS
In order to provide quality, effective care, we utilize an appointment schedule. We aim to give your child all the time and attention required during that appointment time. However, if you are more than 15 minutes late for your child’s appointment, we may need to reschedule to allow enough time for your child’s treatment. We are available when emergencies arise and will do our best to give prompt consideration as needed.
CANCELLATION POLICY
To cancel your appointment, please notify our office at least twenty-four (24) hours in advance of your scheduled appointment time. Appointment changes can only be accepted during regular office hours. You may be charged a fee for not providing a twenty-four (24) hour notice of cancellation or failing to show up for the appointment. The fee will vary depending on the amount of time scheduled and will not be less than $50.00. If there are two (2) or more missed appointments we may no longer be willing to schedule your child for future appointments.
MEDICAID INSURANCE COVERAGE
For patients with medicaid insurance, a copy of your child’s valid active medicaid card must be presented at the beginning of the appointment when you check in with our staff. In the event you do not have your child’s card present, the appointment will be rescheduled.
POLICY REGARDING PARENTS / GUARDIANS, BEHAVIOR MANAGEMENT & TREATMENT
Regardless of disability, treatment needs, or behavior management challenges, it is our goal for every child and parent to have a successful, positive visit in our office. Generally speaking, parents and guardians are welcome to accompany their children into the clinic and be present during the appointment. Some children experience anxiety associated with their dental visits. This anxiety can result in crying, uncooperative behavior, and uncontrolled movements of the head and limbs. This is a common occurrence in a children’s dental practice. When this kind of situation arises, we will be sure that either the parent or the guardian is updated on the behavioral challenge. Some children will show significant improvement in behavior if the parent or guardian is not present. In this case, we may ask you to consider waiting in the reception area. For other children the opposite may be true and we may ask for you to be present to help soothe the child. In some instances, gentle restraint of your child’s movement may be necessary. We will, with your consent and help, gently restrain your child so that we can safely accomplish the examination or the treatment. Restraint may include holding the hands, the legs, and the head. We may also need to use a mouth prop to help your child hold his or her mouth open. We will use the above restraint methods sparingly, only with your consent, in your presence and with your assistance. It is understood that if you do not approve of any restraint that we need to use to complete treatment, we expect you to tell us and we will stop immediately. There are alternative in-office means of controlling behavior that can be utilized. These alternative means include the following: in office nitrous oxide (laughing gas), in-office sedative medications administered prior to the appointment, and possibly in office IV sedation (this option may not always be available in our practice, please inquire). Out of office alternatives include general anesthesia in the hospital setting or referral elsewhere. If you have any questions about the risks associated any of the above approaches, please discuss with our doctor(s).
DENTAL INSURANCE POLICIES
As a courtesy to our patients we will file the primary dental insurance for your child’s dental care. However, both ADA policy and state COB laws provide that when an insurance company accepts premiums from an employer and the secondary carrier, it should coordinate benefits with the primary carrier and pay its appropriate amount as follows: 1) The coverage from those plans should be coordinated such that the patient receives the maximum allowable benefit from each plan. 2) The aggregate benefit should be more than that offered by any of the plans individually, but not such that the patient receives more than the total charges for the dental services received. Therefore, if there is an overpayment on your claim from your secondary insurance, the additional funds will need to be returned to your secondary insurance company. This is required by the National Association of Dental Plans (NADP), and the American Dental Association (ADA).
DETERMINING PRIMARY AND SECONDARY INSURANCE
The plan covering the patient, other than as a dependent, is the primary plan. When both plans cover the patient as a dependent child, the plan of the parent whose birthday occurs first in a calendar year should be considered primary. When a determination cannot be made in accordance with the above, the plan that has covered the patient for a longer time should be considered primary. We provide this information to help patients understand the primary and secondary dental policies. Should you have additional questions, we recommend you contact your dental insurance provider or review the American Dental Association website at www.ada.org. The digital signature at the conclusion of this form does hereby convey that I understand that our practice follows ADA and state guidelines for primary and secondary insurance policies.
FINANCIAL AGREEMENT & PAYMENT
I understand and agree that payment is due on the day services are provided. I understand that my insurance policy is a contract between myself and the insurance company, and our practice is not a party to that contract. I understand that services may not be covered at 100% and not all services may be covered by my insurance policy. While we will assist in determining covered services, our practice is not responsible for unpaid services. I understand that it is my responsibility to know what benefits are provided by my insurance company. I am responsible for informing the office of all changes to my information and insurance prior to my appointments. I understand the practice, or the providers associated with the practice, are considered out of network with all insurance companies. I authorize this practice to release medical information to my insurance company, its agents, or any third party for use in determining my benefits.
SPECIAL PROVISION FOR PATIENTS COVERED BY MEDICAID INSURANCE
The digital signature at the conclusion of this form does hereby assign all insurance benefits for services rendered directly to our practice from Medicaid or my primary private insurance.
FOR ALL PATIENTS:
If my account enters a delinquent status, I agree to pay all costs of collections including attorney fees and court fees, if applicable. If my account enters court collection status, I accept that I will no longer be a patient of record. Balances over 30 days may be subject to a 2% late payment fee per month. I understand that the fee for a returned check is $35. Our practice will maintain patient records for a minimum of seven (7) years following the latest date of service, barring any exceptions where required extended retention may be required.
RADIOLOGY POLICIES & CONSENT
Radiographs / “Dental X-Rays” allow the dentist to diagnose and treat conditions that cannot be detected during a clinical examination. A dental x-ray detects much more than tooth decay or cavities. For example, x-rays may be needed to survey erupting teeth, diagnose bone disease, evaluate the results of an injury, detect abscess, pathology, cancer or plan various dental treatments. If dental problems are found and treated early, before they become visible or painful, dental care is much more comfortable and affordable. Dental x-rays are often a part of a comprehensive oral examination. However, your dental insurance may not cover the fee for every x-ray recommended.